MapleSquadCLASSIC WORLD SERVICES
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REFUND POLICY

Refunds & Cancellations

Cancellations and refunds depend on order progress, services already performed and virtual items already delivered. This policy does not exclude your PayPal dispute rights.

Last updated: March 14, 2026

1. Before service begins

  • You may request cancellation through your original order support channel if no provider has been assigned and service has not begun.
  • Any remaining balance will be returned to the original payment method after deducting third-party costs that were clearly disclosed, actually incurred and cannot be recovered. If there are no such costs, you will receive a full refund.

2. While service is in progress

  • If you cancel after service starts, the refundable balance will be calculated based on levels or quests completed, time spent or costs already incurred.
  • For work left unfinished due to server maintenance or our inability to continue, we can discuss a delay, an alternative solution or a proportional refund.
  • Repeated costs caused by incorrect information, interruptions from your own login or a breach of the agreed arrangements may be deducted from the refund.

3. Virtual items and mesos

  • You may request cancellation of a virtual-item order that has not been delivered.
  • Once delivery has been completed according to the order and confirmed by game records, change-of-mind refunds are generally unavailable because virtual-item delivery cannot be reversed.
  • If an item was not delivered, the quantity is incorrect or the item materially differs from what was confirmed, contact support immediately so we can investigate and arrange delivery, replacement or a refund.

4. Timing and supporting information

  • Contact us as soon as you notice an issue, preferably within 7 calendar days of delivery.
  • Provide your order number, a description of the issue and any necessary screenshots. Hide passwords, verification codes and unrelated personal information.
  • We usually propose a resolution within 3 business days of receiving complete information. Complex disputes may take longer.

5. Refund method

  • Approved refunds are generally returned to the original payment method. Processing times depend on PayPal, your card issuer or the other payment provider.
  • Please avoid duplicate refund and chargeback requests. If you have already opened a dispute with your payment provider, tell support to prevent duplicate handling.
  • Orders involving suspected fraud, stolen accounts or items of unknown origin may be suspended and handled as required by law and payment providers.